If you are a Travel Agency, for TIESS, you are known as a Business Partner
You are a key participant in the Travel and Tourism Industry Providers' Distribution Chain. IATA has a specific team just to assist you, and at any time, you can contact TIESS Support by following the steps below.
Contact TIESS Support:
1. Connect the IATA Customer Portal at http://www.iata.org/cs
Note: If you are using our Customer Service Portal for the first time, you will be required to create an account. You can access a video with instructions here: https://www.youtube.com/watch?v=QAkVXxQ8upo
2. To log a TIESS inquiry please select Contact Support at the top panel. Please complete all fields on the form. Remember to select:
I need help with: select one of the items in the drop-down menu
3. Submit your inquiry, click on Create a Case