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  Frequently Asked Questions

Travel Agencies (Business Partner)

Business Partners (Travel Agencies) Support Contact

If you are a Travel Agency, for TIESS, you are known as a Business Partner

You are a key participant in the Travel and Tourism Industry Providers' Distribution Chain. IATA has a specific team just to assist you, and at any time, you can contact TIESS Support by following the steps below.

Contact TIESS Support:

1. Connect the IATA Customer Portal at
Note: If you are using our Customer Service Portal for the first time, you will be required to create an account. You can access a video with instructions here:

2. To log a TIESS inquiry please select Contact Support at the top panel. Please complete all fields on the form. Remember to select:
Topic: TIESS
I need help with: select one of the items in the drop-down menu

3. Submit your inquiry, click on Create a Case

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